Refund policy

Refund Policy

Snow Dance Society stands behind everything that leaves our roaster and our workshop. If something arrives damaged, incorrect, or goes missing in transit, we will make it right.

If something is wrong with your order. Our candles, boards, and glassware travel a long way. Please open your order and look it over when it arrives. If anything is broken, flawed, or not what you ordered, send a photo to hello@snowdancesociety.com within 72 hours of delivery and we will replace it or refund it in full. A quick photo of the item and the box lets us move immediately.

If your order never arrives. If your order is confirmed lost by the carrier, we will issue a full refund or reship at no charge. Contact us within 14 days of the expected delivery date.

Subscription billing. If you would like to cancel a subscription charge, contact us within 48 hours of billing and before your order has shipped. Once an order is in production, we are unable to issue a refund for that cycle.

We do not offer refunds for change of mind, flavor preference, or orders that have already shipped. Coffee, tea, and food products cannot be returned.

To request a refund, contact hello@snowdancesociety.com with your order number and a brief description of the issue. We respond within one business day.

Curated for life, lived seasonally.